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FAQ
Find answers to common questions about our products, services, and policies.
Common Questions
No. All PeptixBio products are sold strictly for laboratory research use only. They are not intended for human consumption, ingestion, or in vivo administration.
Every batch is independently tested by a third-party lab. The Certificate of Analysis confirms identity and ≥99% HPLC purity, and is included in the product gallery for every order.
Orders placed before 2pm ET ship same-day. Most orders arrive in 24–48 hours within the US via expedited carrier. Tracking is sent on dispatch.
Lyophilized peptide should be stored sealed at room temperature, away from light and moisture. Once reconstituted with bacteriostatic water, refrigerate and use within 30 days.
Payment Information
We accept credit cards, debit cards andcrypto.
Yes, your payment information is secure. We use SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
You will receive a full refund, or we will reship the eligible items within 3 days of receiving your order.
To report an item, please follow the instructions provided in your order confirmation email. You will need to include a picture of the item in its original (damaged) condition.
We pay for reshipping.
Yes, you can exchange an item for another same-valued or higher-valued item if the order hasn’t been shipped yet. Please contact our customer support team for assistance.
Ordering from PeptixBio
Placing an order on PeptixBio is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.